Terms & Conditions

1. Bookings & Scheduling

All services are by appointment only and subject to availability.
A 10–15 minute arrival window may apply due to traffic or travel conditions.
Bookings via phone, email, or online form.
Regular appointments: preferred time held where possible but may require changes.

2. Pricing & Payment

Cleaning packages are priced based on the full service provided, not the time spent. Every home and office is unique so durations are simply a guide and may vary depending on size, layout and condition.
Add-ons incur extra charges, confirmed prior to appointment.
Payment is due on the day of service via Square (payment link emailed after each clean).
Late fees may apply if overdue by more than 7 days.

3. Cancellations & Rescheduling

48 hours’ notice to cancel or reschedule.
Cancellations within 24 hrs: $50 fee
No-shows charged full service rate.
If Good Home Cleaning Co. must cancel: no cancellation fee + 10% discount on rescheduled service.

4. Access to Your Home

Client must provide safe, reasonable access.
If the property is inaccessible at the time of service, it will be treated as a no-show.
Keys and access codes are handled with strict confidentiality.

5. Safety & Working Conditions

Valid Police Check held.
Heavy furniture will not be moved, and hazardous materials will not be handled.
Clients should pick up personal items and secure breakables before arrival.
Clients must disclose any internal cameras or monitoring systems that may be active during the service during the walkthrough or prior to commencement.

6. Products & Equipment

All products/equipment supplied unless client requests otherwise.
No liability for pre-existing damage or wear.

7. Service Scope & Limitations

Cleaning packages are priced based on the full service provided, not the time spent. Every home and office is unique so durations are simply a guide and may vary depending on size, layout and condition.
Deep cleans, heavy stain removal and mould or grout restoration are add-on services only and must be booked in advance.
Decluttering services are surface resets only; no disposal of items without consent.

8. Satisfaction Guarantee

Any concerns must be raised within 24 hours of service completion so they can be addressed promptly.

9. Privacy, Respect & Monitoring

Clients are encouraged to contact Good Home Cleaning Co. directly to allow a fair and timely resolution.
Personal information is never shared or sold.

Privacy, safety, and mutual respect are priorities.

Personal information is never shared or sold.

Security cameras are permitted; however, Good Home Cleaning Co. requests transparency regarding any internal monitoring systems in use.

‍

By booking a service with Good Home Cleaning Co, you agree to these Terms & Conditions.

‍

‍