Terms & Conditions

1. Bookings & Scheduling

All services are by appointment only and subject to availability.
10–15 minute arrival window for traffic/travel.
Bookings via phone, email, or online form.
Regular appointments: preferred time held where possible but may require changes.

2. Pricing & Payment

Package rates only (not hourly).
Add-ons incur extra charges, confirmed prior to appointment.
Payment due on the day via Square (link emailed after each clean).
Late fees may apply if overdue by more than 7 days.

3. Cancellations & Rescheduling

48 hours’ notice to cancel or reschedule.
Cancellations within 24 hrs: $50 fee (equal to hourly booked service).
No-shows charged full service rate.
If Good Home Cleaning Co. must cancel: no cancellation fee + 10% discount on rescheduled service.

4. Access to Your Home

Client must provide safe, reasonable access.
Inaccessible property = no-show (full service fee applies).
Preferred: clients not present during clean for efficiency.
Keys/access codes handled with strict confidentiality.

5. Safety & Working Conditions

Valid Police Check held.
Will not move heavy furniture or handle hazardous materials.
Clients should pick up personal items and secure breakables before arrival.
Pets must be secured if needed.

6. Products & Equipment

All products/equipment supplied unless client requests otherwise.
No liability for pre-existing damage or wear.

7. Service Scope & Limitations

Services include standard freshen-up cleaning per chosen package.
Deep cleans, heavy stain removal, and mould/grout restoration only via add-on booking.
Decluttering services are surface resets only; no disposal of items without consent.

8. Satisfaction Guarantee

Notify within 24 hrs if not satisfied so issues can be addressed promptly.

9. Privacy & Respect

Privacy and home security are top priorities.
Personal information is never shared or sold.

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By booking, you agree to these Terms & Conditions.

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